1. complaint letter (block style)
PT. PUTRI SEJAHTERAH
40 FLOOR STREET WEST
TORONTO, ONTARIO
JS/MR 2nd Mei, 1994
Sanyo Co. LTD
Minatoku Chu-ko
Japan
Dear Sir,
OUR ORDER NO. JT33
We have received the documents and taken delivery of the goods which arried at Port Elzhabeth on the S>S Castle yesterday.
We are much obliged to you for the prompt execution of this order. Everything seems to be correct and in good condition except in case no. 14.
Unfortunately when we opened this case we found it contained completely ifferent articles from those ordered, and we can only think that a mistake has been made and that this case is part of another other.
As we need the articles we ordered to complete deliveries to our customer, we must ask you to arrange for replacements to be dispatched at once. We attach the list of contents of case no. 14, and would be glad if you would check this against our order and your copy of the invoice. In the meantime we are holding the case your disposal. Please let us know what you wish to do with it.
Yours truly,
Putri Anggi F
2. order letter @semi block style
S.E. DURIAN & CO. LTD
Kitchenwares Importers
11 Wembley Street
London EC114
Dedi’s Arts Curio 6th October, 2011
15 Jln. Singosari
Serang, Indonesia
Dear Sirs,
In reply your letter of 2nd October 2011 with samples and price list, for which we thank you, we you to send as soon as possible.
12 Doz Serang Siver Tea Spoon No. 27
10 Doz Serang Dinner Knives No. 73
5 Doz Serang Silver Cups and Saucers
Would you let us know when the articles could be despathched.
Best Regards
For. Durn & Co. Ltd.,
Smith Sonian
Purchasing manager
